FAQ
Are courses live or self-paced?
We offer Online (self-paced), Live (scheduled), and Hybrid formats. See each course page in the catalog.
Do I get a certificate?
Yes. Certificates are issued upon completion and can be shared on LinkedIn.
What is the refund policy?
7-day refunds on self-paced courses if under 10% completed. Live cohorts follow a separate schedule.
Is financial aid available?
Yes, we offer scholarships for eligible learners across Canada.
How long do I keep course access?
Self-paced courses include 12 months of access from the date of purchase. Live cohorts include recordings for 90 days after the final session.
Are there prerequisites?
Most beginner courses have no prerequisites. Advanced workshops may require prior experience; see the course page for details.
What equipment or software do I need?
A laptop and a modern browser are sufficient for most courses. Audio storytelling courses may suggest a USB microphone and Audacity.
Do instructors provide feedback?
Yes. Live and hybrid formats include structured feedback. Self-paced courses include optional peer review and office hours in select tracks.
Do you have team or newsroom plans?
We offer team licensing with centralized billing and progress dashboards. Contact sales to tailor a plan for your newsroom.
What time zones are live sessions scheduled in?
Live sessions are scheduled primarily in Eastern Time (ET), with recordings available within 12 hours for all participants.
Do prices include tax?
Applicable taxes are calculated at checkout based on your Canadian province.